OrderS can take 3-4 business days to be processed before shipment. All pieces are handmade, made to order and shipped from the United States.
Orders can take 3-4 days to be processed before being shipped. We offer free USPS First-Class shipping. The estimated time of arrival is usually 2–4 Business Days. We are not responsible for lost or unclaimed items. We can't replace or refund items that have been confirmed as delivered since it's fulfilled by a third-party. If this is your case, you can contact us with you order number at email@example.com and we will try to help you in the best way we can.
All orders are charged in USD. International orders may be subject to duties and taxes billed by the customs department in the country of destination. The recipient is responsable of the additional charges that might occur. For more information on those charges please refer to your national custom department.
We have no control on orders shipped once they are outside of the United States. For more information about your international order email us with your order number at firstname.lastname@example.org
Return & Exchange Policy
Since we follow a made to order policy, we do not offer exchanges.
In case you're not totally happy with your pieces we offer a full refund on orders made inside of the U.S. if they are returned in their original condition within 7 business days of being receipt. Items with signals of wear or missing items are not considered up for a refund. We do not cover shipping costs for this scenario. Email us at email@example.com to review your case and start the process.
If unfortunately you receive a faulty or incorrect item, a refund will be processed after being inspected upon arrival. The item must be returned in the original packaging to prevent any more damages while on transit. For these cases, shipping is on us.
We do not offer repairs at the moment.
All Gift Cards sales are final, they are not elegible for exchanges or returns.
If you need more information about this subject please email us a firstname.lastname@example.org and we'll be happy to help.